FAQ

Welcome to the Loreni Frequently Asked Questions page. We are here to make sure your shopping experience goes smoothly. If you need anything else, please reach out.

Question 1: How long will it take to receive my order?

Handling Time: 1–2 business days. Transit Time: 5–7 business days. Estimated Delivery Time: 6–9 business days. Full details are in our Shipping Policy.

Question 2: Do you offer free shipping?

Yes. Every order ships free within the United States, with no minimum purchase. See our Shipping Policy for details.

Question 3: Where is Loreni located?

Loreni is a United States based online clothing label offering a curated selection of well made pieces, with shipping available within the United States.

Question 4: What if I receive a defective product?

Faulty items are replaced at no cost to you. Contact us within 30 days of receiving your order and we will take care of it. See our Return Policy.

Question 5: Can I cancel my order after it is placed?

Yes, within 24 hours of placing it. Contact support as soon as possible so we can catch the order before it enters processing.

Question 6: What is your return policy?

Returns are simple and hassle free within 30 days of delivery, as long as the piece is unworn with tags attached. The full process is laid out in our Return Policy.

Question 7: When will I receive my refund after returning a product?

Once your return is received and inspected, your refund is initiated to the original payment method within 7 business days, depending on your payment provider. See our Refund Policy.

Question 8: Do you offer any warranties or guarantees?

Yes. Every purchase carries a 30 day warranty. Details are in our Return Policy.

Question 9: How can I contact customer support?

Through our Contact Us page, or directly at info@shoploreni.com.

Question 10: Do you ship internationally?

Not at this time. Shipping is exclusively within the United States.

Question 11: Do you have a physical store location?

No, Loreni is online only. Running without retail overhead is what lets us offer competitive pricing and a wider selection.

Question 12: Can I place a bulk order for my business or organization?

Yes. Bulk orders are available. Contact customer support for pricing and details.

Question 13: What is the process for exchanging a product?

Exchange instructions are outlined in our Return Policy. Email us with your order number and the size, color, or style you would like instead, and we will guide you through it.