Refund policy
Return and Refund Policy
Last Updated: August 25, 2026
At Loreni we want you to keep what you bought because you love how it fits, not because sending it back was too much trouble. If a piece is not right, the way back is short.
Order Cancellations
You can cancel an order within 24 hours of placing it by writing to info@shoploreni.com with your order number. After that window we cannot guarantee a cancellation, since your order may already be in processing. Once an order has been dispatched it can no longer be cancelled, but you are welcome to return the item after delivery under the terms below.
30 Day Easy Returns
You have 30 days from the day your order arrives to start a return. To qualify, items must be:
- Unworn and unwashed
- In their original condition, free of marks, odours, and alterations
- Returned in the original packaging with all tags still attached
Our support team will walk you through it. Restocking fee: $0. We do not charge one.
Return Policy Overview
- Return window: 30 days from the day your order arrives
- Condition: unworn, unwashed, and in original condition with the original packaging and tags attached
- Easy returns: our support team guides you through the process
- Restocking fee: none
Return Costs
Defective or incorrect products. If the item is wrong, arrived damaged by the carrier, or is defective in any way, the return costs you nothing.
Change of mind. If the wrong item was ordered, the size or fit is not right, or the piece simply is not wanted any more, the customer covers the actual return shipping cost. Original shipping charges are not refundable.
How to Return an Item
- 1. Contact us. Email info@shoploreni.com with your order number and the reason for the return.
- 2. Pack your item. Repack it securely in its original packaging with the tags still attached, along with any documents included in the parcel.
- 3. Send it back. Ship the return using the instructions in your return authorization email, with the carrier or method recommended there.
Refund Process
- Inspection: once your return reaches us we inspect the item against the criteria above.
- Refund timing: after approval, allow up to 7 business days for the refund to be initiated to your original payment method. Your bank or payment provider may add a little time on their end.
Exchanges
We accept exchanges. If you would like a different size, color, or style, email info@shoploreni.com and we will set up a quick swap, subject to availability.
Order Not Delivered
If your order has not arrived within the expected delivery window, email info@shoploreni.com with your order number. We will investigate with the carrier, and if the package is confirmed lost we will issue a full refund to your original payment method or send a replacement at no cost to you.
Non Returnable Items
For hygiene reasons a small number of items cannot be returned, including intimates, swimwear where the liner has been removed, and pierced jewellery. Any such piece is clearly marked as non returnable on its product page.
Changes to This Policy
We may update this Return and Refund Policy at any time. Changes appear on this page with a revised Last Updated date. Continuing to use our website after a change means you accept the updated policy.
Questions
Visit our FAQ page or contact our customer service team.
Contact Information
CONTACT US
Store Address: 5918 San Felipe Street Apt 2, Houston, Texas 77057, United States
Store Email: info@shoploreni.com
Store Phone: +13466853924
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (Central Time)
We do our best to reply to your e-mail within 1–2 business days.